CONDITIONS FOR EXCHANGING OR RETURNING A PRODUCT
If you want to make a change of size or product, we will proceed in the same way as if it were a return and a new order will be made. In order to proceed with the return, the following conditions must be met:
- The product must be in perfect condition
- The product cannot have obvious signs of use
- The purchased jewel will have its original labeling and packaging
Personalized products cannot be exchanged or returned. For example, products made of semi-precious stones other than those included in our collection.
RETURN PERIOD
The customer has a legal period of 14 calendar days from the day following receipt of the product. However, in our commitment to provide facilities for our customers, Vioret offers a period of 30 calendar days for the return with a condition on shipping costs:
-If the customer returns the product with in the first 14 calendar days, the full amount of the purchase will be refunded including the initial shipping costs. Provided that these are equivalent to the cheapest method of delivery we offer.
-If the customer returns the product within 15 and 30 calendar days, only the amount corresponding to the product will be refunded.
HOW DO I RETURN A PRODUCT AND WHAT ARE THE COSTS INVOLVED?
In order to return a product, you must send us an e-mail to the following address:contacto@vioretjoyas.com specifying the following sections:
- MAIL SUBJECT: Return of a product
- NAME AND SURNAME
- ORDER NUMBER OF THE PURCHASE THAT APPEARS IN YOUR CONFIRMATION EMAIL
- CODE OR NAME OF THE PRODUCT TO RETURN THAT APPEARS IN YOUR CONFIRMATION EMAIL (Example: PU001A OR CLOE GOLD BRACELET)
Once we receive your e-mail, we will contact you within 24/48 hours.
You will be able to choose the most convenient shipping method for you to send the product to us. The expenses derived from the process will be paid by the customer, who will be responsible for making the shipment with the appropriate guarantees so that the product arrives at our warehouse in perfect condition. Vioret will not be responsible for the loss of the package to be returned. To facilitate the process, a return label is included with the address of our center:
VIORET DESIGN SLU
C/CÁNTARO Nº 16
28023 MADRID (ESPAÑA)
You must complete the sender’s information and stick the label on the box or envelope you want to return. Place the product in its original packaging and seal the box or envelope.
Once the product arrives at our facilities and is verified that it is in perfect condition, you will receive a confirmation e-mail. The maximum legal period to make the refund will be 14 calendar days by the same method by which the purchase was made.